We founded Gravity with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more.

REFUNDS AND EXCHANGES
We have created an intimate shopping experience to ensure that you make the best investment with our products. For this reason, we encourage you to read over our product descriptions and contact us with any questions before making your purchase. Due to sanitary regulations, and the custom nature of our products, all sales are final.

PAYMENTS
Payments must be processed and cleared, before products are designed or shipped.

PROCESSING TIMES
HAIR PRODUCTS: 1-3 BUSINESS DAYS
CUSTOM WIGS: 7-10 BUSINESS DAYS
COLORED WIGS: 10-12 BUSINESS DAYS
BUNDLE SETS: 7-10 BUSINESS DAYS
LACE: 7-10 BUSINESS DAYS
WIG LAUNDRY: 5-7 DAYS

SHIPPING
Your order will be shipped via USPS (unless another carrier is requested). Shipping can range from 3-5 business days. In the event that your package becomes lost, we encourage you to contact the shipping carrier, first. We are not responsible for lost or stolen packages. Expedited service may be available at an additional rate.

Errors in completing your order with your accurate address may result in delayed shipping. We assume no responsibility for these occurrences.

Signature confirmation with a valid, government-issued ID may be required. 

CANCELLATIONS
We reserve the right to refund and cancel any orders, for any reason. After placing an order, we are unable to issue any refunds or credits. 

WIG MEASUREMENTS
Custom units are created based on the information provided. If you need assistance measuring your head, please contact us. A "reconstruction fee" may be applied to wigs that need to be remade as a result of improper measurements. Flat and seamless braids/foundations should be executed, prior to measuring your head and wearing your wig.
 
MAINTENANCE
Professional maintenance is recommended for our luxury extensions. For the best results, we recommend booking our WIG LAUNDRY service.

CUSTOM WIG DISCLAIMER
Our custom wigs may arrive with small imperfections. This includes color variance, lace plucking, etc. In the event that you are not satisfied with our customizations, all sales are final.

ALL SALES ARE FINAL