Policies

We founded Gravity with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more.

REFUNDS AND EXCHANGES
We have created an intimate shopping experience to ensure that you make the best investment with our products. For this reason, we encourage you to read over our product descriptions and contact us with any questions before making your purchase. Many of our products are custom made so to maintain the quality of our brand, all sales are final.

PAYMENTS

Payments must be processed and cleared, before production begins. Changes can not be made after an order is processed.

SHIPPING
Tracking information will be emailed to you on your completion date. Refer to our order guide or the specific product for more information on the shipping policy.  

Errors in completing your order with your accurate address may result in delayed shipping. We assume no responsibility for these occurrences.

Signature confirmation with a valid, government-issued ID is required. You may send us an email if you wish to have the package left without requiring a signature. 

CANCELLATIONS
We reserve the right to refund and cancel any orders, for any reason. After placing an order, we are unable to issue any refunds or credits. 

MEASUREMENTS
Unless measured by a member of Gravity, custom units are created based on the measurements and information that you provide. If it is determined that the information provided was inaccurate, the customer will incur a 'resizing' fee.

HAIR CARE
Professional installation is recommended when applying adhesives to secure our extensions. Hair color should be performed by a licensed professional. Practices that are not recommended by Gravity Hair Extensions can damage and reduce the quality of your extensions. We accept no responsibility for these occurrences.