We founded Gravity with one goal in mind: giving our customers a luxury shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

We have created an intimate shopping experience to ensure that you make the best investment with our products. For this reason, we encourage you to read over our product descriptions and contact us with any questions before making your purchase. Many of our products are custom made so to maintain the quality of our brand, all sales are final.

We reserve the right to refund and cancel any orders, for any reason. If an order is cancelled at a customers request, there is a service fee.

Custom units are created based on the information provided. If you need assistance measuring your head, please contact us. A "reconstruction fee" may be applied to wigs that need to be remade as a result of improper measurements.
Professional maintenance is recommended for our luxury extensions. For the best results, we recommend using booking a slot for our 'Wig Laundry' service.

Orders are typically processed and completed between 10-14 business days (often times sooner). Product descriptions may list specific shipping times for some products.Shipping can range from 3-7 business days. We are not responsible for lost or stolen packages. Expedited service may be available at an additional rate.

Wigs that are customized may arrive with small imperfections. This includes color variance, lace plucking, etc. The customer is responsible for analyzing the customization details before purchasing the wig. In the event that you are not satisfied with our customizations, all sales are final.